Refund Policy


If we discover a product defect due to manufacturing defects, we will repair or replace your furniture or item free of charge.

 Items will only be exchanged for "like-for-like" items.

 This means that you cannot change the size, filling or fabric.

 This warranty does not cover normal wear and tear.

 Changes may incur additional costs.

 Please contact our design staff for a quote.

 We reserve the right, at our sole discretion, to accept or refuse returns of shipped products.

 All clearance and special offer items sold as-is are subject to a restocking fee of 25% of the invoice amount.

 Custom items are charged 100%.

 Custom and made-to-order items cannot be returned or exchanged.

 Clearance items are sold as-is and are not subject to our automatic return policy.

 However, your legal rights remain unaffected.

 In the event of cancelation, you will be responsible for all costs incurred by us up to the time of cancellation.

Orders can be cancelled within 48 hours of the original sale for a full refund, Elie Louis Furniture will retain a 10% cancellation fee of the purchase price.

 We reserve the right to charge costs incurred up to the time of cancellation.

 All cancellations must be notified in writing.